Back Online with Patriotic Connections
by Morais C. Miranda, RCDD

Through recovery efforts, design, and project planning, a World Trade Center financial tenant starts over with a new cabling infrastructure

Author’s note: Out of respect for the families of the victims of September 11, 2001, and due to recent global events, the contact information of the company presented in this article has been kept anonymous.

Red, white, blue, and black jacks adorn each faceplate at workstations throughout the new home of one of the nation’s largest financial management companies symbolizing our country’s colors and remembrance for the victims of the tragedies of September 11, 2001. Previously located in the World Trade Center, the company is one of the many starting over after losing nearly 20% of their employees in the disaster.
Even in the aftermath of disaster, the company set out to acquire a quality cabling infrastructure design at their new location that would support Fast Ethernet and Gigabit, take them well into the future, and allow for easy moves, adds, and changes (MACs) while preserving the splendid open-office design reminiscent of their World Trade Center space. However, the new location presents several cabling design and installation challenges that a team of diligent individuals must overcome throughout a yearlong project.

Back to basics
Following 9-11, the financial management company acquired space in a historical landmark building in the heart of New York City. The new space provides approximately 100,000 usable square feet over six floors, half the amount of space they had occupied at the World Trade Center. With one floor still occupied by other tenants, and two others under construction, employees temporarily moved into just 60,000 square feet of space under extremely cramped conditions. Information technology staff faced the immediate responsibility of disaster recovery and setting up a temporary server room to maintain connections. “Our first task was to recover our critical data and applications from our disaster recovery location,” says the company’s IT manager. “Once we recovered our data, we then had to acquire the basic essentials for each employee—a table, a chair, a phone, and a PC.”
The company’s IT staff chose a small closet space to set up a temporary server room. There, they installed servers, LAN switches, and routers to establish connectivity with their parent company. “The provisional server room was not at all a true data center,” says the IT manager. “We utilized the cabling that existed, but we jammed so many people into such a small space that we had to run a lot more temporary horizontal cable to each workstation.” Crews ran cable through drop ceilings out of the way of people, but it was by no means a clean, neat job.
The interim space resembled a busy trading floor with people working side-by-side on fold-up banquet tables with no privacy. “Wherever there was a spot to put somebody, we put somebody, and everyone was cooperative and understanding of the working conditions,” says the IT manager.

Solution selection
The company employed the services of Bonsignore Design (www.bonsignoredesign.com), to carry out the architectural design and oversee the construction of the new space, including the new communications cabling infrastructure. Bonsignore Design is a prestigious New York firm specializing in corporate and financial interiors.
To design and engineer the new cabling infrastructure, including the audiovisual systems, Bonsignore hired Technology Solutions Group (TSG). TSG is a wholly-owned division of Lilker Associates Consulting Engineers P.C., a New York City-based mechanical and electrical engineering firm. TSG specializes in the design, engineering, and project management of information technology cabling infrastructure, audiovisual systems, and security systems.
The new infrastructure includes a new main data center, or main cross connect (MC), and nine intermediate cross connects (ICs) located throughout the six floors. TSG designed the infrastructure with a high-end fiber-optic backbone to support Gigabit Ethernet, and a quality Category 5e horizontal cabling solution to bring Fast Ethernet to the desktop. “We decided on Category 5e, because when the system was designed, Category 6 had not yet been ratified by TIA/EIA,” says Antonio Cruz, a project designer for TSG. “Furthermore, the client is running Fast Ethernet over the Category 5e, and when they move to Gig to the desktop, the test results show us that the quality Category 5e solution we selected will be able to support it.”
For the horizontal cabling, TSG chose the ClearBIT solution, a combination of General Cable GenSPEED 5500/PlatinumPLUS Category 5e and Hubbell Premise Wiring Category 5e jacks, faceplates, and patch panels. TSG was impressed with Hubbell’s Xcelerator jacks in terms of construction and ease of field termination, and had a good working relationship with Hubbell and General Cable representatives, which enabled quick response to product needs and technical issues.
The Hubbell/General Cable alliance was the first of its kind to achieve third-party verification of Gigabit Ethernet performance. Under the Clear BIT 25-year enhanced warranty, the cabling solution designed and installed is guaranteed to be free from defects in material and workmanship. The system will also exceed applicable TIA/EIA and ISO/IEC link specifications, support any current or future applications required to run on the cabling, and provide guaranteed PSACR (power sum attenuation-to-crosstalk ratio) headroom. “We like the performance guarantee of the ClearBit system,” says Cruz. “I know the system will be reliable and take our client well into the future.”

Symbolic connections
The company’s new main data center features three rows of cabinets. “The first two rows include file servers and LAN equipment,” says Anzor Natli, TSG project designer. “The third row is the main infrastructure cabling distribution row, where all the cabling comes together.” Utilizing a raised floor system, intercabinet cabling connects equipment in the first two rows to the core switches in the main infrastructure row. From fiber optic riser patch panels, riser cabling runs under the floor to a unique transition point in the corner of the main data center, up into the ceiling, and to the cabling runs under the floor to a unique transition point in the corner of the main data center, up into the ceiling, and to the building’s core closets where it branches off to the ICs on each floor.
From the new main data center, 12 strands of multimode fiber and 300 pair Category 3 cabling for voice run to each IC on each floor, except for the mailroom and messaging center that receive only 50 pair Category 3. The Category 3 cabling is managed and terminated in the data center’s PBX telephone room and ICs via Hubbell’s 110 Cross Connect System, which includes 300-pair wall mount kits, and cable management backboards and troughs, for a complete 110 cross connect frame solution.
In the horizontal, General Cable’s GenSPEED 5500/PlatinumPLUS Category 5e cabling is terminated onto Hubbell’s high-performance SPEEDGAIN Category 5e patch panels. With a hinged front cover to access terminations, Hubbell’s NEXTFRAME duct panels manage and conceal the patch cords to further enhance the network appearance. From each IC, the Category 5e cabling runs to the individual workstations, which each feature two data connections and two voice connections. At the workstations, General Cable’s Category 5e cabling is terminated with Hubbell’s modular Category 5e Xcelerator jacks housed in Infin-e-Station faceplates that provide a sleek, contemporary look to complement the architectural design of the space. The Xcelerator jacks utilized at the workstations mean much more to the staff than typical jacks that often go unnoticed. Each workstation features a red, white, blue, and black jack for remembrance of the tragedies of 9-11. “When we chose the jacks, it was only six months following 9-11, and the tragedy was still on everyone’s mind,” says TSG’s Natli. “We were looking at the various colors to distinguish between voice and data at the workstation, and suggested red, white, blue, and black as another way to provide a daily reminder of the victims—even with something as small as a data jack.” The project also encompasses a state-of-the-art audiovisual (AV) system that includes an executive AV boardroom and video teleconference chart room. The executive AV boardroom features a rear projection system, controlled via a touch panel. Cameras throughout the room, ceiling speakers, and built-in table microphones offer full video conferencing capabilities. The chart room features a 61-inch flat plasma display monitor for presentation of VCR-VHS, DVD-video, and PC-generated images. Each teleconference room provides LAN/telephone connections via Hubbell’s Xcelerator jacks directly at the table.

Forward thinking
Starting over from scratch gave the financial management company the opportunity to rethink their business in terms of future growth and easy moves, adds, and changes. “We looked at how people interacted and recognized early on that with growth, we would find ourselves needing to pop departments from one floor to another,” comments Richard Bonsignore of Bonsignore Design. “Part of our design strategy was to come up with two modules—a 10 x 14 foot office for portfolio managers and a 10 x 7 foot office for administration.”
The design strategy resulted in an exquisite 5-½ -foot permanent half-wall that features patterned glass to bring in natural light but still provide a sense of privacy. The half-wall serves as the spine for the movable wood furniture panels that make up the office spaces, and as the raceway for all electrical wiring and voice and data cabling. With Hubbell’s Xcelerator jack connections located in the wall every seven feet, the furniture panels can be simply moved to accommodate the two office sizes. “Reconfiguring workspace is done with minimal disruption, flexibility, and reduced costs during MACs,” says Cruz. “We made sure that when furniture panels are rearranged, there would always be a voice and data connection in each office.”
The use of the half-wall also assisted with a smooth cabling installation and eliminated the need for pokethroughs and furniture cabling. “The beauty of the permanent half-wall was that we didn’t have to wait for the furniture panels to be in before we could complete the cabling,” says Natli. “The cable was pulled, terminated, and tested in the half-wall before the furniture panels were even delivered.” The half-wall design was utilized on four of the company’s six floors. “Where we didn’t use the half-wall, we had to wait for the furniture systems to be in place before we could terminate at the workstations,” comments Natli.

Hustling and shuffling
With staff located in the new space, TSG was faced with the challenge of carrying out their design in an active facility, which required completing the cabling project in four separate phases and shuffling people from one floor to another throughout the process. “Most renovations involve either moving from one building to another, or renovating newly purchased space before staff moves in, which makes for an easy cabling installation,” says TSG’s Cruz. “This project was different because they had lost everything and had nowhere else to go—we had to use strategic project planning to work around the staff.” Phase I of the cabling project began in March of 2002, and the final phase is scheduled for completion in September 2003. During each phase, crews completely gutted and renovated the various floors, including all new horizontal cabling for individual workstations and a new main data center. Throughout each phase, employees moved from one floor to another, but careful project planning and management ensured that everyone stayed connected and avoided downtime.
In the first phase of the project, temporary riser cabling was run to newly constructed areas from the temporary server room that had been set up following disaster recovery efforts. In the second phase, the new main data center was completed and connected to the temporary server room to avoid downtime. Permanent backbone cabling was then run from the new data center to each floor, and LAN equipment was moved to the new data center. The last two phases of the project involve further renovation of office space, and movement of staff from temporary working conditions to the completed new space.

Trials and tribulations
In addition to shuffling staff and completing the project in four separate phases, the cabling project presented several challenges due to the company occupying nonconsecutive floors, the building’s historical landmark status, and limited space. Although the ICs are vertically stacked in the building, riser cabling runs through building core telephone and alarm closets located more than 50 feet from the ICs. “Because we were dealing with nonconsecutive floors and couldn’t run cabling through someone else’s space, we had to design a riser pathway through the core closets and then branch off on every floor,” explains Cruz. “Also, penetration of the floors was prohibited because of the landmark status and existing tenants.”
Getting riser cabling from the main data center to the mailroom located on a lower floor proved to be especially tricky. “No one had a clear drawing of the pathways in the building, and just when we thought we had found a path, we would hit a wall,” says the company’s IT manager. “We had to work with the building management to figure out how to get to the lower floor and eventually we piggybacked on a telco pathway.”
In the new main data center, virtually no ceiling space was available due to ceiling height and existing HVAC systems. TSG designed the space with under-floor cabling in a 4-inch raised floor rather than the typical 12-inch raised floor. “We just didn’t have the height to do a typical raised floor,” says TSG’s Natli. “When this building was built over 60 years ago, technology wasn’t a factor and we only had eight feet to work with.”
With a decrease in overall square footage, space became a major concern for the company. “Not only was the main data center much smaller than what we would have liked, but the closets were also very tiny,” says Natli. “We had to squeeze the racks in sideways and use double doors in order to access both sides of the racks.” Despite the space challenges, the final system meets the right clearances, features a neat, properly labeled infrastructure, and provides a good workflow.

Achieving success
With the new main data center up and running, the financial management company has noticed considerably better bandwidth capabilities. “I’m confident that the ClearBIT system chosen by TSG was properly designed and installed to ensure performance and reliability,” says the company’s IT manager.
Designing and building the project in various phases required strategic project planning and constant cooperation and communication between TSG and the company’s IT staff, which was accomplished through frequent planning meetings. “From the shuffling of people to running backbone cabling to nonconsecutive floors and dealing with space constraints, everything had to be meticulously planned and coordinated,” says Cruz. “It was a huge challenge for everyone involved, but also a huge success.

Morais C. Miranda, RCDD, is the Director of Technology Solutions Group (TSG), a wholly-owned division of Lilker Associates Consulting Engineers P.C. Mr. Miranda has over 10 years of experience designing and implementing technology infrastructure projects for large-scale new construction and renovation projects.
Reprinted with revisions to format, from the May 2003 edition of Cabling Installation & Maintenance.© 2003 by PennWell Corporation.